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The world is currently grappling with the corona virus pandemic. It has resulted in putting many a thing to perspective. Health is wealth has been the saying since forever but never ever has this been put so blatantly in the face.
A healthcare call centre is not entirely a new phenomenon. They have been around for quite some time now. The modus operandi is similar to the various other call centres. The philosophy behind them is to positively impact a person and put them on a positive health path. A state-of-the-art call centre is the one which focuses on the needs and aspirations of its end users. It’s a two-way street wherein both parties are working towards the same holistic goal of wellness and sound healthcare. Healthcare call centres are al fashioned on the other call centres. The expectations run high and expertise is the order of the day. The idea is to provide customized cost-effective solutions to the customers.
Healthcare call centre services broadly constitute 24*7 set up. With medical assistance helpline, in patient appointment bookings, emergency services, billing and other enquiries, follow up procedural calling, pharmacy helpline, medical device sales. physician, patient pharmacy surveys, Drug &medical devices launch, appointment setting & scheduling etc.
As call centres are the current financial crusaders and can be termed as backbone of a well-oiled service industry. Similarly, Healthcare call centre services can play a much more pivotal role in the crusade to create more and more awareness for preventing infections.
More so in the current era of Covid-19 healthcare organizations have a very pivotal role to play of creating maximum awareness on the current infections and how to beat them. Covid -19 has also taught the value of preventing infections and not repenting later. Many a myth were burst and it almost got humanity on its knees.
A socially responsible healthcare call centres can be the answer to preventing more such infections in the future simply by creating mass awareness.
This would mostly entail:
Mapping out the plan to combat any possible infections.
They can help in providing basic information and preventive steps to any possible infections.
Can reach out to infected people via helpline numbers.
Can tie up with hospitals for managing patient in flow.
Healthcare call centres can act as catalyst to creating widespread awareness on any possible infections in future and also for the ones currently prevalent.
1. By working hand in glove with the healthcare facilities and getting latest updates can be a lot of help in creating general awareness for preventing infections.
2. Helpline numbers directed to healthcare call centres can help in getting the facts right by preventing any myths and rumors regarding the infections.
3. Canvassing preventive measures to combat the infections.
4. Communication with the public, health staff, and state and local health departments concerning infection control-related issues to ensure effective measures are in place.
5. Communicating good hygiene practices, possible hazards of infections, advocating balanced lifestyle and preventive measures to the possible infections.
Updates on the availability of the vaccines to combat the infections.
A much bigger role can be assigned to the healthcare call centres in combating and battling infections. For preventing any infection firstly creating awareness about them is of paramount importance. This goes without saying that healthcare centres are set up with providing holistic all-round solution to the customers with a dose of positivity and wellness.
The mass awareness which can be provided vi healthcare call centres has massive benefits.
The government, health care facilities and healthcare organizations can help in creating a campaign to be run via the call centres for creating mass awareness on any prevalent and possible infections Case in point Covid-19 wherein the same has been taken up by many healthcare call centres for greater well-being and extending support to various agencies for reducing and controlling the infection.
It is but expected that some form of infection or other will continue to plague the mankind. In such a scenario creating timely awareness is the key to successfully dealing with them. This may sound like a normal task; however, can be a real harrowing experience if not taken up with a lot of planning and preparation. It might create Covid-19 like scenarios which is not what any state would want. The awareness has to come from much before the infections hit us. Hence the need for robust healthcare call centres to take on the mettle of creating awareness on infections so as to tackle them much more efficiently and extend timely help.