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Exceptional ecommerce Customer Care: Elevate Your Reputation with ICCS Outsourcing Services

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With the increasing competition, it is now very important for an e-commerce to build an envious reputation. You are required to deliver positive experiences to your customers on a consistent basis. Negative experiences and reviews can significantly damage your reputation in the online industry and can affect the sales. As a result, it is very important for an e-commerce business to offer world-class customer support. It is very important to make sure that the first point-of-contact of the customers is convenient, courteous, and professional. This is where e-commerce outsourcing services of ICSS comes in.

ICCS Advantage

Round-the-clock-service- With online stores available throughout the day and day, you never know when your customer might need support. The 24x7 availability of our agents will ensure that your customers get in touch with a courteous agent every single time.

Help desk support- If at all your customer is struggling with a product or service, it is important for you to have a 24x7 help desk in place to answer their queries. We can follow the support protocols of your company to manage the queries in a time-efficient manner.

Order processing- Our team can integrate with your online sales software for managing your orders. Be it billing concerns, tracking shipments, or processing returns, we can work as an extended arm of your in-house team.

Service

Omnichannel Support

We prioritize customer happiness and offer round-the-clock support. More Details+
Service

Global Reach

Multilingual assistance connects with users from around the world More Details+
Service

Tech Integration

We use AI, predictive analytics, & CRM systems for seamless experiences. More Details+

Deliver differentiated experiences

ICCS is a leading sales, logistics, and service solution provider for the e-commerce industry. With extensive training and years of experience, our operators can handle your web-based business in a way which will solidify the image of your e-commerce company. Rather than being just an answering service, we can manage orders, operate help desks, and offer round-the-clock customer support.
  • Cross Selling
  • Upselling
  • Customer Support
  • Logistice
  • Tech Support

Languages

Support

Omnichannel

Application areas

Empower Your Business with ICCS BPM: Elevating Operational Excellence, One Solution at a Time.
 

Support

 

Supply Chain

 

Shipping

 

Account Management

Recent Industry

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Dth

FMCG

FMCG

Meet the Expert

Vikram Arora, Expert & Leader in Travel & Hospitality Domain

5 out of 5

ICCS's multilingual support is exceptional. They've seamlessly bridged language gaps, making our international clients feel valued and understood.

Nitin Singh

COO
5 out of 5

ICCS's multilingual support is exceptional. They've seamlessly bridged language gaps, making our international clients feel valued and understood.

Raman Singh

CEO

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